Effective 24 October 2026
Refund and cancellation policy
Gifts to Daiva Sneham are voluntary. Here is how refunds and cancellations work.
Gifts are voluntary
Daiva Sneham is free to use. A gift is an optional way to support the app and its creator, operated by Velocrew Technologies, Thrissur, Kerala 680552, India. A gift does not buy any product, service, feature or benefit, and nothing in the app is locked or unlocked by giving.
Payments are processed securely by Razorpay. We never see or store your card, UPI or bank details.
Cancelling a gift
You can cancel at any time before you complete the payment in the Razorpay window. Nothing is charged until the payment is completed.
Refunds
Because gifts are voluntary, they are normally not refundable. If you gave by mistake (for example, the wrong amount or the same gift twice), or you were charged but did not receive a receipt, email support@daivasneham.com within 7 days of the payment with the receipt number or payment details.
Approved refunds are returned to the original payment method (UPI, card or bank account) within 5–7 working days, depending on your bank. We do not charge any fee for a refund.
Failed or duplicate payments
If money was taken from your account but the payment failed, it is usually returned automatically by your bank or Razorpay within 5–7 working days. If it is not, contact us and we will help.
Contact
Email support@daivasneham.com. We reply within 2 working days.